Hello everyone!
Sorry it’s taken a while to write, but there has been so much to do and think about as we all go through this difficult time. It was heart-breaking to have to close Smarty Paws, all we could think about was everyone’s welfare – especially your dogs and how they were going to manage with overgrown coats, matting and overheating!
We worked long and hard through the days and nights to try and think of a solution, to find out what measures we could put in place that would enable us to open and groom your dogs safely. We worked closely with the council and local community to reopen successfully in the last week of May. We would like to take this opportunity to say a huge thank you to all of you, for pitching in and following the new rules to help keep the Smarty Paws team, yourselves and of course your beloved dogs safe.
We re-opened with an enhanced timetable (7 days a week) to ensure we could commit to seeing all of our customers as soon as possible, and give every dog the groom they needed. We filled up 8 weeks of appointments almost instantly! For this reason we want to remind you to book in advance, the rest of the year is filling up and we don’t want anyone to miss out.
Thank you so much for all of your support and understanding through this enormously difficult time. We have been thinking about you all so much, and it has been so wonderful to re-open and see you all again – at a safe distance of course!
If we could remind you how important it is to stick to your set pick up times – we have to ensure the safety of all staff and dogs, and can only have a limited amount in at any one time. Failure to collect on time will incur a fee. If you are late to your appointment we will have to turn you away (this will also incur a missed appointment of £10). Of course, we understand that sometimes these things happen, but we have to be strict with our measures to maintain our safety, as well as yours and your dog’s.
Thank you for your co-operation and stay safe,
The Smarty Paws Team
